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Terms of Business

Rental Agreement

By reserving with Ivy Lettings Ltd, you agree to be bound by the terms of our rental agreement and these terms of business. Before booking, please ensure you have read and understood the term of this contract. It can be read here.

Reservation & Payment

Bookings are only secured once the applicable booking deposit has been processed in respect of such booking. We reserve the right to decline any booking on the owner's behalf within 24 hours of the booking being made. All subsequent outstanding amounts due in respect of your booking must be settled by the applicable due date. Failure to do so may lead to the loss of your booking and forfeit of any amounts paid in respect of it.

Card Transaction Fees

Please be advised that we charge a 2.95% card transaction fee as standard (or 3.95% in the case of American Express) to cover processing fees charged to us. These apply to all types of card payments.

Booking Conditions: Party Size, Ages of Party Members etc.

Guests must comply with the booking conditions set out in the property description. We reserve the right to (i) refuse access to the rental property for failure to comply with these conditions and (ii) verify clients' ages on arrival to ensure compliance with the minimum age requirements. If your party size or composition changes between time of booking and arrival, please notify us in advance and settle any associated large party fees that may be incurred as a result. Accommodating a party larger than that notified to us will result in a deduction from your security deposit, and we will not grant access to a property if the party size exceeds the maximum capacity set out in the property description.

Works

Whilst every effort is made to ensure that your stay will be a pleasant one, the nature of London living means we cannot guarantee that maintenance or construction works will not be on going in either nearby properties or streets. If we have prior knowledge that any such works will be undertaken at times which might cause unreasonable disturbance to your stay, we will of course notify you in advance and, should you wish, endeavour to either relocate you or offer compensation at the end of your stay following agreement with the relevant property owner.

Cancellation

After you make your booking, you can cancel it within 24 hours and receive a full refund, except if your reservation date is 7 days or fewer from the start of your booking. Thereafter, all amounts paid in respect of a booking are non-refundable, except in the event that: (i) the property becomes uninhabitable prior to the start of the rental through fire, flooding or other force majeure event, (ii) the rental is unable to proceed following notification by the relevant property owner, such owner being aware of his obligations to let his property once you have paid a deposit in respect of a booking, or (iii) we are able to re-let the property over the applicable dates following our reasonable endeavours to do so. We strongly advise clients to take out adequate travel insurance against having to cancel and protect against potential ensuing losses.

Security Deposit

To protect the rental property against damage caused by tenants, we will take a security deposit of £500 (or such other amount as may be applicable to certain properties) from your nominated card no sooner than one day prior to your arrival date. We reserve the right to refuse access to the rental property if this deposit payment cannot be taken. The security deposit will be refunded within 5 days of your scheduled departure date (or longer in the event it is necessary to obtain repair quotes) subject to any deductions made in accordance with the rental agreement.

Transaction Fees, Party Size, Check In/Check Out Times

For information on these, please refer to our Guest FAQs, which also form part of our terms of business where relevant.

Disclaimer

By booking with Ivy Lettings Limited (“Ivy”), you agree, to the extent permissible by applicable law, that Ivy, its officers and employees shall not be liable for any loss, injury or damage suffered by you or anyone connected to you in respect of any lettings enquiry or tenancy arranged by us, including any tenancy failing to proceed following payment of a booking deposit, provided such failure does not occur through any act or omission on behalf of Ivy, its officers and employees.

These Terms of Business are subject to change by Ivy Lettings Limited.

Ivy Lettings Limited is a private limited company registered in England & Wales; registration number 6928280.

Country of Merchant Domicile: United Kingdom.