FAQs

Can you give me an indication of prices? Yes, our properties start from £500 per week.

What other costs are involved? A cleaning fee of (usually) £50 and a documentation fee of £20. We also ask for a security deposit against damage to the property, which is generally just taken as a "pre-authorisation" ie a virtual "swipe" of a credit or debit card, whereby no amount is actually debited unless actual damage is caused to a property.

How do we move in? You will be met at the property, handed the keys and shown around. A brief information pack will help you settle in and give details of local amenities.

In what condition will the property be when I arrive? The property will be professionally cleaned and prepared for your arrival. The beds will be made up with fresh linen and towels will be provided.

How are the properties equipped? Comprehensively, with all the appliances you would expect in a normal home: dishwasher, washing machine, fully equipped kitchen, TV etc (except where noted otherwise). Most have internet connections and if they don't, we can hire you a mobile wireless modem.

Do you have properties suitable for families? Yes, many of our properties belong to families and will be equipped with cots, pushchairs etc.

What is the booking and payment process? 50% is payable on booking. This amount forms a non-refundable booking deposit. The 50% balance is payable 4 weeks in advance of arrival. If you book within 4 weeks of arrival, whole payment is required upon booking. Payments may be made by most credit and debit cards (though not AmEx) or by bank transfer.

What extras do you provide? Many - examples include airport transfers at highly competitive rates via our partner taxi firm, Green Tomato Cars, cell phone rental, babysitting arrangements, theatre, restaurant and other cultural recommendations.

How do I make an enquiry? Just contact us and let us know the dates of your stay, the number of people in your party, your budget and any preferences regarding location. We will then be able to make suggestions and send you details of appropriate properties.