GENERAL

What's the minimum length of stay, and maximum?

4 nights. Of course if you'd like to stay for fewer, you can do this whilst paying for 4 - it's often still cheaper than staying in a hotel. Our maximum length of let is 6 months, but we also handle even longer lets. Please enquire for further details.

How much do your properties cost to rent?

They start from £500 per week.

What costs are involved, besides the rent?

Cleaning and documentation fees, and VAT. These vary depending on the party size and property. VAT applies to these fees (NOT rent) at the prevailing rate, which is currently 17.5%.

MAKING AN ENQUIRY

Do your rental prices vary from the advertised prices?

Often, yes. Please note the prices on the website are stated as being "From £...". Rental quotes will vary depending on party size, length of let and season.

How do I make an enquiry?

Please either complete the enquiry form on that property's web page, or if you don't have a particular property in mind, just contact us with your party size, dates, budget and any other criteria and we'll be delighted to make some suggestions.

If my dates are not marked red on the availability calendar, then presumably that property is available, right?

Generally, that is correct. However, because property owners do not always communicate to us their updated availability status immediately, the calendar legend says "Please enquire" rather than "Available" so as not to mislead enquirors.

How do we make a booking?

Once we've confirmed availability of your preferred property, we email you an invoice and booking form to complete. We ask for a booking deposit of 50% of the total due to secure your booking, the balance payable one month before your let starts. If you book within one month of your let, the invoice total is payable immediately to secure the booking. You can pay by credit / debit card (not AMEX though), bank transfer or GBP cheque.

What's your cancellation policy?

The basic position is that all amounts paid are non-refundable. If you have to cancel then we will try our best to re-let the property over your dates so you can recover funds but this isn't always possible so we always recommend taking our adequate travel insurance which protects you from losses incurring through having to cancel.

ARRIVAL & CHECK IN

How do we get to the property?

We strongly recommend taking a taxi from the airport, which we can arrange for you at competitive rates. The driver will greet you in arrivals with a name board and bring you to the apartment.  We can provide a quote once we have your completed booking form. Taxis generally cost between £45 and £65, plus VAT (currently 17.5%).

Alternatively, for public transport options, please click here

How do we Check In to the property?

This depends on your estimated time of arrival* (“ETA”) at the property:

If your ETA is between 08.00 and 18.00**, Monday to Friday, we meet you at the property, give you the keys and show you around.

If your ETA is between 18.00 and 08.00 or over the weekend, you have two options:

(i)     take our taxi service (as described above), which will stop en route to collect the keys and simple instructions on how to check yourself in; or

(ii)    make your own way there (or use our taxi service) and request a personal check in (we meet you at the property, give you the keys and show you around) at a cost of £75 plus VAT.

When are Check In & Check Out times?

12.30 check in and 10.30 check out. However, we do try to be flexible here and mostly we can accommodate other reasonable times free of charge, though occasionally this incurs a fee. We’ll advise further if necessary once we have your booking information.

How do we Check Out of the property at the end of our stay?

With great ease. We’ll run you through this once you’ve arrived.

DURING YOUR STAY

In what condition will the property be when I arrive? 

The property will be professionally cleaned and prepared for your arrival. The beds will be made up with fresh linen and towels will be provided.

How are the properties equipped?

Comprehensively, with all the appliances you would expect in a normal home: dishwasher, washing machine, fully equipped kitchen, TV etc (except where noted otherwise on the website entry). Most have internet connections and if they don't, we can hire you a mobile wireless modem.

Who do we contact if we have a problem during our stay?

Call or email a member of the Ivy Lettings team and we’ll do our best to resolve it as quickly as possible.

What hidden costs are there relating to the use of the property?

None. Your rent is fully inclusive of all utility bills (ie water, gas, electricity etc). Only the telephone (where the property has one) costs extra – if you run up a bill on the property owner’s phone then we’ll charge you for that. But usually, making a few local calls won’t be charged.

Notes:

* If you’re flying, we calculate your ETA as 2 hours after your scheduled flight arrival time. If you’re arriving by Eurostar, this is 1 hour after your scheduled train arrival time. **If your flight is due to arrive by 16.00 but is delayed such that it arrives after 16.30 then we may have to make other arrangements to get the keys to you.