Terms of Business
1. Defined Terms
2. Ivy’s Role
3. Property Information and Listing Standards
4. Photography, Images and Marketing Materials
5. Calendar Management and Booking Authority
6. Rental Agreement and Guest Occupation Status
7. Regulatory Compliance, Planning and 90-Night Rule
8. Authorities, Consents, Leasehold and Building Restrictions
9. Home Compliance, Safety and Certificates
10. Bookings via Third-Party Platforms
11. Guest Screening
12. Rental Payments
13. Cancellation by Guest
14. Cancellation by Host
15. Property Condition, Works and Maintenance
16. Management and Operational Assistance
17. Contractors, Maintenance and Third-Party Suppliers
18. Complaints, Refunds and Compensation
19. Tax, Rates and Non-Resident Landlord Obligations
20. Disintermediation, Direct Bookings and Repeat Stays
21. Suspension, Delisting and Termination
22. Liability and Indemnity
23. Insurance
24. Data Protection and Communications
25. Amendments to These Terms
26. Governing Law and Jurisdiction
27. Acceptance
Terms of Business (Host)
These Terms of Business set out the basis on which Ivy Lettings Limited (“Ivy”, “we”, “us” or “our”) markets, manages and arranges short-term lettings of properties on behalf of property owners, landlords or their authorised representatives (“Host”, “you” or “your”).
By listing a property with Ivy, making a property available for booking, accepting a booking introduced by Ivy, or otherwise using Ivy’s services, you agree to be bound by these Terms of Business, together with the applicable Rental Agreement, booking terms, platform terms and any other written terms agreed between us.
1. Defined Terms
In these Terms of Business, the following terms have the meanings set out below:
“Booking” means any booking, letting, stay, extension, renewal, repeat stay or other guest occupation of the Property arranged, introduced, marketed, facilitated or managed by Ivy.
“Guest” means any person who books, occupies, stays at or is otherwise permitted to use the Property in connection with a Booking.
“Host” means the owner, landlord, authorised representative or other person instructing Ivy to market, manage or arrange Bookings in respect of the Property.
“Ivy” means Ivy Lettings Limited.
“Property” means the house, flat, apartment or other property listed, marketed, managed or made available for Booking through Ivy.
“Rental Agreement” means Ivy’s standard rental agreement available at https://www.ivylettings.com/rag, as updated from time to time, or any other rental agreement, booking terms, platform agreement or occupation agreement applicable between the Host and the Guest in respect of a Booking.
“Supplier” means any third-party contractor, tradesperson, cleaner, maintenance provider, photographer, inventory clerk, consultant, service provider or other supplier introduced, instructed, coordinated or arranged by Ivy in connection with the Property.
“Terms” means these Terms of Business, as updated from time to time.
“Third-Party Platform” means any third-party booking, marketing, travel, accommodation or distribution platform through which the Property is listed, marketed or booked, including Airbnb, Vrbo, Booking.com or any similar platform.
2. Ivy’s Role
Ivy acts as a disclosed agent, booking intermediary and management coordinator for the Host, unless expressly agreed otherwise in writing.
The contract for occupation of the Property is between the Host and the Guest, subject to the applicable Rental Agreement and, where relevant, the terms of any Third-Party Platform.
Ivy does not own, lease or operate the Property as principal. Ivy does not provide legal, planning, tax, mortgage, leasehold, insurance or regulatory advice to Hosts. Hosts are responsible for taking their own professional advice where required.
3. Property Information and Listing Standards
The Host must provide Ivy with accurate, complete and up-to-date information about the Property, including its ownership, address, amenities, sleeping capacity, access arrangements, restrictions, safety features, services, utilities, appliances, outdoor areas, parking, building facilities and any matters that may affect Guest use or enjoyment.
The Host must ensure that the Property remains materially consistent with the description, photographs, amenities and standards advertised by Ivy or any Third-Party Platform.
The Host must notify Ivy promptly of any material change affecting the Property, including any change to furnishings, layout, advertised amenities, access, parking, outdoor space, building facilities, works, defects, restrictions, neighbour issues, managing agent requirements or other matters likely to affect a Guest’s stay.
Ivy may amend, pause or remove any listing where it reasonably considers that the listing is inaccurate, incomplete, misleading, outdated, non-compliant, inconsistent with Ivy’s standards, or likely to give rise to Guest dissatisfaction, legal risk, operational risk or reputational risk.
4. Photography, Images and Marketing Materials
Unless expressly agreed otherwise in writing, all photographs, videos, floorplans, copy, descriptions, captions, marketing materials and other content created, commissioned, arranged, paid for or produced by or on behalf of Ivy in connection with the Property belong to Ivy.
The Host must not use, copy, reproduce, publish, distribute, license, transfer, adapt or make available any such photographs, videos, floorplans, copy, descriptions or marketing materials for any purpose outside the Host’s relationship with Ivy without Ivy’s prior written consent.
This includes use on the Host’s own website, social media, private advertisements, estate agency listings, other short-let or holiday-let listings, sales particulars, long-let listings, brochures or any Third-Party Platform not managed or authorised by Ivy.
The Host grants Ivy an irrevocable, royalty-free, worldwide licence to use, reproduce, publish, adapt, edit, crop, distribute and make available photographs, videos, floorplans, copy, descriptions, captions and other marketing materials relating to the Property, and any Property information, images, materials, features, contents, artwork, furnishings or other items supplied by or on behalf of the Host or appearing in such materials, to the extent required for the purpose of marketing, promoting, advertising, distributing, managing or referring to the Property and Ivy’s business.
This includes use on Ivy’s website, Third-Party Platforms, social media, email marketing, digital advertising, printed materials, brochures, presentations, press materials, investor materials, sales materials, internal documents and other marketing or commercial materials.
Ivy may continue to use such materials indefinitely, including after the Property is no longer listed with Ivy, except where expressly agreed otherwise in writing or where Ivy reasonably agrees to remove or stop using specific materials because they contain sensitive personal, security or identifying information.
Where any photographs, videos or other materials include personal possessions, artwork, family photographs, identifying details or other sensitive items, the Host is responsible for notifying Ivy in advance if they require such items to be removed, obscured or excluded from marketing materials.
5. Calendar Management and Booking Authority
Hosts are given access to their Property’s online calendar upon listing with Ivy.
If the calendar is showing as “Available” or “Instant Booking”, or if you authorise Ivy to take a Booking over dates marked “Enquire” or otherwise tentatively available, this constitutes authority for Ivy to accept a Booking over those dates at the agreed prevailing host rental rate and in accordance with any applicable booking conditions, including party size, ages of children, minimum stay, house rules and any other restrictions notified to Ivy in writing.
By default, your calendar will show as “Enquire” unless otherwise agreed.
You are responsible for ensuring that your calendar is accurate and up to date at all times. Any dates on which the Property is unavailable, unsuitable, restricted or otherwise should not be marketed must be clearly marked as unavailable.
If you are unable to make calendar changes, you must notify Ivy immediately by email or telephone and Ivy will use reasonable endeavours to update the calendar on your behalf.
Once a Guest has paid the applicable booking deposit or otherwise completed the applicable Booking process, a binding contract is formed between the Host and the Guest, subject to the applicable Rental Agreement and any Third-Party Platform terms.
6. Rental Agreement and Guest Occupation Status
In respect of each Booking, the Host agrees to be bound by the applicable Rental Agreement and any booking terms agreed with the Guest or applicable through a Third-Party Platform.
Unless Ivy confirms otherwise in writing, Bookings arranged directly by Ivy are made on the basis of Ivy’s standard Rental Agreement. The Host authorises Ivy to enter into, issue, accept or otherwise facilitate the Rental Agreement on the Host’s behalf in connection with any Booking accepted in accordance with these Terms.
Where a Booking is made through a Third-Party Platform, or where Ivy, the Host and/or the Guest agree or use a different rental agreement, booking agreement, platform agreement or other written terms for a particular Booking, that agreement or those terms will apply to that Booking in place of, or in addition to, Ivy’s standard Rental Agreement as applicable.
Bookings arranged by Ivy are intended to be short-term, temporary, holiday, business, visitor, relocation or other temporary accommodation arrangements. They are not intended to create an assured tenancy, assured shorthold tenancy, private residential tenancy, tenancy at will, periodic tenancy or any other arrangement giving the Guest security of tenure.
The Host must not agree any direct extension, renewal, repeat stay, side arrangement, variation or change in occupation terms with a Guest introduced by Ivy without Ivy’s prior written consent.
This restriction is required to protect Ivy’s fee entitlement, ensure proper booking documentation, preserve the intended short-term nature of the occupation, manage Guest checks, maintain payment controls, comply with Third-Party Platform obligations, and reduce legal, regulatory and operational risk.
7. Regulatory Compliance & Planning
The Host acknowledges that short-term letting of residential property may be subject to planning controls, licensing requirements, registration schemes, leasehold restrictions, mortgage conditions, insurance requirements, tax obligations, safety requirements, building regulations, local authority rules and other legal or regulatory requirements.
The Host is responsible for ensuring that the Property may lawfully be let on a short-term basis and for obtaining, maintaining and complying with all planning permissions, licences, registrations, certificates, consents, approvals and authorities required in connection with the letting of the Property.
Where the Property is located in Greater London, the Host acknowledges that the use of an entire residential property for short-term letting for more than 90 nights in a calendar year may require planning permission or another lawful basis. The Host is responsible for taking their own legal and planning advice and for determining whether the Property may lawfully be let on a short-term basis, including for more than 90 nights in any calendar year.
Ivy does not provide legal or planning advice and does not warrant, certify or represent that the Property may lawfully be let for any particular number of nights, whether below or above any statutory, regulatory or local authority threshold.
Ivy may provide booking, marketing, calendar management and operational services on the basis of information supplied by the Host, but responsibility for compliance with planning, licensing, leasehold, mortgage, insurance, tax, safety and other requirements remains with the Host at all times.
The Host must notify Ivy promptly if the Host becomes aware of any fact, restriction, complaint, objection, investigation, enforcement warning, notice, correspondence or other matter which may affect the lawful short-term letting of the Property.
The Host must also notify Ivy of any short-term letting activity arranged outside Ivy where that information may affect the availability, compliance position, lawful use or risk profile of the Property.
Ivy may request further information from the Host in relation to the Property’s compliance position, including information relating to planning, leasehold consent, mortgage consent, insurance, safety compliance, local authority correspondence, managing agent correspondence, Guest complaints, neighbour complaints, enforcement activity or short-term letting activity arranged outside Ivy.
Ivy may decline, pause, restrict, cancel or remove availability for the Property where Ivy reasonably considers that continuing to market or let the Property may expose Ivy, the Host, Guests, a Third-Party Platform, a building owner, a managing agent or any third party to legal, regulatory, financial, operational or reputational risk.
8. Authorities, Consents, Leasehold and Building Restrictions
The Host is responsible for ensuring that they have full authority to make the Property available for short-term letting.
The Host is responsible for obtaining and complying with all consents and permissions required from any relevant person or body, including co-owners, trustees, companies, mortgage lenders, freeholders, superior landlords, managing agents, building managers, insurers, local authorities and any other relevant third party.
The Host must notify Ivy promptly of any leasehold covenant, building rule, estate regulation, planning condition, mortgage condition, insurance condition, title restriction or other restriction that may affect the letting, marketing, servicing, access to, or Guest use of the Property.
The Host must not instruct Ivy to market or let the Property where doing so would breach any such restriction.
9. Home Compliance, Safety and Certificates
The Host is responsible for ensuring that the Property and its appliances, fixtures, fittings, utilities, services, furnishings and equipment are safe, properly maintained and suitable for Guest use.
Without limiting the Host’s general responsibility for the Property, Ivy may require the Host to provide or maintain the following minimum home compliance items:
- a valid gas safety certificate, where the Property has gas appliances or gas installations requiring certification;
- a valid electrical installation condition report, or equivalent electrical safety confirmation reasonably acceptable to Ivy;
- smoke alarms installed on each storey of the Property where there is a room used as living accommodation;
- carbon monoxide alarms installed in any room used as living accommodation which contains a fixed combustion appliance, except where an applicable legal exemption applies.
The Host must ensure that all smoke alarms, carbon monoxide alarms, heating, hot water, utilities, locks, access systems, appliances and essential services are properly maintained and repaired or replaced promptly where faulty.
The Host must notify Ivy promptly if any gas safety certificate, electrical safety report, smoke alarm, carbon monoxide alarm or other essential safety item is missing, expired, defective, disputed or no longer valid.
Ivy may pause marketing, withhold availability, cancel Bookings, arrange remedial works or remove the Property from Ivy’s portfolio where required safety documentation is missing, expired, inadequate, disputed or where Ivy reasonably considers that the Property may not be safe or suitable for Guest use.
10. Bookings via Third-Party Platforms
Where a Booking is made through a Third-Party Platform, the Host acknowledges that the Booking may also be subject to that platform’s terms, cancellation policies, guest refund policies, host standards, review processes, service fees, payment procedures, chargeback rules, penalties and other requirements.
The Host agrees to cooperate with Ivy in complying with the requirements of any Third-Party Platform.
The Host is responsible for any host-responsible refunds, penalties, compensation, chargebacks, platform charges, relocation costs, service costs, administrative costs or other losses arising from the Property, the Host’s breach of these Terms, inaccurate information, Guest complaints, safety issues, access issues, undisclosed works, property defects, host cancellation or other matters within the Host’s responsibility.
11. Guest Screening
Ivy may carry out reasonable Guest screening, including requesting identity information, contact details, purpose of stay, guest composition, age information, payment details, references or other information considered relevant by Ivy.
Ivy may decline or cancel a Booking where Ivy reasonably considers that the Guest, Booking, party composition, purpose of stay, payment profile, platform risk or other circumstances are unsuitable.
The Host acknowledges that Guest screening reduces but cannot eliminate the risk of Guest damage, misconduct, nuisance, breach of house rules, overstaying or other Guest-related issues.
12. Rental Payments
Rental payments to Hosts are made on the first business Friday following the end of the applicable Booking, unless otherwise agreed in writing.
For Bookings of four weeks or longer, Ivy may agree instalment payments with the Host.
Ivy may deduct from sums due to the Host any commission, fees, VAT, refunds, Guest compensation, platform charges, contractor charges, maintenance costs, servicing costs, cancellation charges, tax withholdings or other sums due from the Host to Ivy or payable by Ivy on the Host’s behalf.
Ivy is not liable to pay the Host any rental amounts which have not been received by Ivy from the Guest, payment provider or Third-Party Platform.
13. Cancellation by Guest
Guests are permitted to cancel their Booking within 24 hours of making it, unless different terms apply through a Third-Party Platform or as otherwise agreed in writing.
Subject to the foregoing, and unless Ivy is able to re-let the Property, all amounts paid by the Guest in respect of the Booking are non-refundable, and the Host will receive the agreed host rental fee or the relevant portion thereof if the Guest has not yet paid the total rental fee at the time of cancellation.
Where Ivy is able to re-let the Property, Ivy may refund the cancelling Guest on a pro-rata or commercially reasonable basis, taking account of the replacement Booking achieved, platform requirements and any applicable cancellation terms.
Bookings taken through Third-Party Platforms are subject to the cancellation terms, refund rules and other applicable terms of those platforms.
14. Cancellation by Host
Once a Guest has paid the applicable booking deposit or otherwise completed the applicable Booking process, a legally binding contract is formed between the Host and the Guest. From this point, the Host is committed to proceeding with the Booking in accordance with the applicable Rental Agreement, booking terms and Third-Party Platform terms.
If, following confirmation of a Booking, the Host advises that they are unable or unwilling to proceed with the Booking for any reason, or if the Property is not, or ceases to be, habitable, safe, compliant, accessible, available or suitable for Guest occupation, as reasonably determined by Ivy, the Host agrees to compensate Ivy for all resulting losses.
This may include a fee of up to £2,000 plus VAT per Booking to cover Guest compensation, relocation costs, loss of commission, administrative time, Guest handling, servicing costs and other losses. Where a Guest agrees to cancel without requiring relocation, a standard cancellation fee of £425 plus VAT per Booking will apply.
Any penalties, charges, deductions, refunds, compensation, loss of ranking or visibility, account sanctions, administrative charges or other costs imposed by a Third-Party Platform as a result of the Host cancellation, Property unavailability or related issue shall be payable by the Host in addition to any cancellation fee or other sums due under these Terms.
All such fees and costs are payable within 14 days of notification.
15. Property Condition, Works and Maintenance
The Host must ensure that the Property is maintained in good order and that all appliances, fixtures, fittings, utilities, heating, hot water, services, access systems, furnishings and equipment are in good working order, safe and suitable for Guest use.
The Host must notify Ivy in advance of any planned works, repairs, maintenance, building works, scaffolding, neighbouring works, estate works, utility works, access restrictions, noise disruption, amenity closures or other issues likely to affect a Guest’s stay.
Hosts should use reasonable endeavours to schedule works outside confirmed Bookings wherever possible.
Where Ivy becomes aware of works, maintenance issues, defects or other matters that may cause disruption to a Guest’s stay, Ivy may notify the Guest, offer compensation, arrange remedial works, relocate the Guest, amend the listing, pause marketing or cancel Bookings where Ivy reasonably considers this necessary.
Any costs, losses, compensation, refunds, relocation costs, platform charges, administrative expenses or other liabilities arising from undisclosed, poorly timed or unresolved works, maintenance issues, access issues, property defects or service failures may be charged to the Host.
16. Management and Operational Assistance
Where issues arise at the Property, Ivy will use reasonable endeavours to assist in resolving them promptly and efficiently, including by troubleshooting issues directly or arranging maintenance, repair, cleaning, access or other services on the Host’s behalf where appropriate.
Where practicable and where timing permits, Ivy will seek to notify the Host in advance and provide the Host with the opportunity to arrange works or appoint contractors directly.
However, Ivy may act promptly without prior Host approval where Ivy reasonably considers this necessary in connection with Guest welfare, safety, security, operational continuity, regulatory compliance, platform obligations, protection of the Property, protection of Ivy’s reputation, or mitigation of greater loss.
Any works, maintenance or services arranged by Ivy are subject to Ivy’s “Contractors, Maintenance and Third Party Suppliers” terms (below).
Ivy may charge reasonable additional management, administration or coordination fees in relation to maintenance issues, operational disruptions, contractor coordination, Guest complaints, regulatory issues, access issues, emergency response or works falling outside Ivy’s standard management services.
17. Contractors, Maintenance and Third-Party Suppliers
From time to time, Ivy may, at the Host’s request or where reasonably necessary in connection with the management of the Property, arrange for Suppliers to attend the Property and carry out works or provide services.
The Host acknowledges and agrees that:
- Ivy acts solely as an intermediary and coordinator in arranging Suppliers on the Host’s behalf;
- all Suppliers are independent contractors and are not employees, workers, partners or agents of Ivy;
- the Host is under no obligation to use any Supplier recommended or introduced by Ivy and remains free at all times to appoint alternative contractors or service providers of their own choosing.
Unless expressly agreed otherwise in writing, any works or services carried out by a Supplier are deemed to be supplied directly to the Host, notwithstanding that:
- Ivy may recommend, introduce, coordinate, schedule or facilitate the Supplier’s attendance;
- invoices may be addressed to or paid by Ivy on the Host’s behalf;
- the cost of such works or services may be paid by Ivy on the Host’s behalf and subsequently recharged to the Host;
- such costs may be deducted from rental payments due to the Host.
Ivy is not responsible for the acts, omissions, negligence, workmanship, conduct, delay, pricing, insurance, licensing, qualifications, availability or performance of any Supplier, except to the extent caused by Ivy’s own fraud or wilful misconduct.
The Host is responsible for paying all Supplier costs, call-out fees, parts, materials, parking, congestion charges, VAT, cancellation fees and related costs incurred in connection with the Property.
18. Complaints, Refunds and Compensation
Ivy may, acting reasonably, offer Guest compensation, refunds, alternative accommodation, goodwill gestures, listing amendments, service recovery measures or other remedies where Ivy considers this necessary or appropriate to resolve a complaint, comply with platform requirements, protect Guest welfare, preserve Ivy’s reputation, maintain Host or Guest relationships, or mitigate greater loss.
Where the issue arises from the Property, the Host’s breach of these Terms, inaccurate or incomplete information, undisclosed works, property defects, access issues, amenity failures, safety issues, host cancellation, non-compliance or other matters within the Host’s responsibility, Ivy may recover the relevant cost from the Host.
The Host must cooperate promptly and reasonably with Ivy in investigating and resolving Guest complaints.
19. Tax, Rates and Non-Resident Landlord Obligations
The Host is responsible for all tax, rates and reporting obligations arising from ownership, occupation, use and letting of the Property, including income tax, corporation tax, VAT, council tax, business rates, tourist taxes, local levies, non-resident landlord obligations and any platform or tax authority reporting requirements.
The Host is responsible for obtaining their own tax advice.
Ivy may deduct, withhold or report amounts where required by law, HMRC practice, platform rules or other applicable requirements.
Where the Host is, may be, or becomes non-resident for UK tax purposes, the Host must notify Ivy promptly and provide any information, approval notice or documentation reasonably required by Ivy in connection with the Non-Resident Landlord Scheme or any equivalent tax obligation.
20. Disintermediation, Direct Bookings and Repeat Stays
The Host agrees to pay Ivy a fee of 30% plus VAT of all rental amounts in respect of any Booking, extension, renewal, repeat stay or other arrangement with a Guest introduced by Ivy where the Host and Guest deal directly with each other and do not engage Ivy’s services, provided that the relevant Booking, extension, renewal, repeat stay or other arrangement is entered into within 24 months of the Guest first being introduced to the Host or the Property by Ivy.
This applies whether the arrangement is made during the original Booking, after the original Booking, through another agent, through a booking platform, directly with the Host, or through any person connected with the Host or Guest.
The Host must not agree any direct extension, renewal, repeat stay, side arrangement or variation with a Guest introduced by Ivy without Ivy’s prior written consent.
21. Suspension, Delisting and Termination
Ivy may suspend marketing, pause availability, decline enquiries, cancel pending enquiries, cancel Bookings, amend listings or delist the Property where Ivy reasonably considers that continued marketing or letting may expose Ivy, the Host, Guests, a Third-Party Platform, a building owner, a managing agent or any third party to legal, regulatory, safety, operational, financial or reputational risk.
This includes where:
- safety documents are missing, expired or inadequate;
- Ivy has concerns about planning, licensing, registration, leasehold, mortgage, insurance or other compliance matters;
- the Host fails to provide information reasonably requested by Ivy;
- the Property is not materially consistent with its listing;
- the Property falls below Ivy’s quality standards;
- Guest feedback, neighbour complaints or building complaints indicate a recurring issue;
- the Host refuses or delays necessary maintenance or remedial works;
- there is a dispute, complaint, investigation, enforcement issue or platform concern affecting the Property;
- Ivy considers that further Bookings would be inappropriate.
Either party may terminate the listing arrangement on reasonable written notice, subject to all confirmed Bookings, accrued rights, unpaid sums and continuing obligations under these Terms.
Termination does not affect any confirmed Booking unless Ivy determines that the Booking should be cancelled for legal, regulatory, safety, operational or reputational reasons.
22. Liability and Indemnity
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Subject to the above, Ivy shall not be liable for loss, damage, claim, cost or expense arising from or in connection with:
- Guest conduct, misconduct, negligence or breach;
- Host breach of these Terms;
- inaccurate, incomplete or misleading information supplied by the Host;
- property defects, maintenance issues, access issues, service failures or undisclosed matters affecting the Property;
- lack of planning permission, licensing, registration, consent or other approval required in connection with the short-term letting of the Property;
- breach of leasehold, mortgage, insurance, planning, tax, safety or regulatory requirements applicable to the Property or the Host;
- acts or omissions of Suppliers or other third parties, except to the extent caused by Ivy’s own fraud or wilful misconduct;
- decisions, penalties, refunds, chargebacks or actions of Third-Party Platforms, except to the extent caused by Ivy’s own fraud or wilful misconduct;
- local authority, freeholder, managing agent, neighbour, insurer, lender or enforcement action arising from the Property, the Host’s instructions, or matters within the Host’s responsibility;
- events outside Ivy’s reasonable control.
The Host shall indemnify Ivy against all losses, claims, penalties, enforcement action, refunds, compensation, platform charges, relocation costs, contractor costs, legal costs and expenses reasonably incurred by Ivy arising from or in connection with any matter within the Host’s responsibility, including:
- any breach by the Host of these Terms;
- the Host’s instruction to market, let or make available the Property where the Host did not have the required authority, consent, permission, licence, registration, certificate or approval to do so;
- any actual or alleged breach of planning control, licensing requirement, registration requirement, leasehold covenant, mortgage condition, insurance condition, tax obligation, safety obligation or other legal or regulatory requirement applicable to the Host or the Property;
- any inaccurate, incomplete or misleading information provided by the Host;
- any failure by the Host to obtain, maintain or comply with required permissions, consents, certificates, licences, registrations, approvals, insurance or safety requirements;
- any Guest complaint, refund, compensation claim, relocation cost, platform penalty or chargeback arising from the Property, the Host’s breach of these Terms, inaccurate information supplied by the Host, or any matter within the Host’s responsibility;
- any cancellation, unavailability, defect, safety issue, access issue, maintenance issue, service failure, undisclosed works, neighbour issue, building issue or other matter affecting the Property and within the Host’s responsibility;
- any direct dealing, side arrangement, extension, renewal or repeat Booking with a Guest introduced by Ivy in breach of these Terms.
Ivy’s aggregate liability in connection with any Booking shall, to the fullest extent permitted by law, be limited to the commission actually received by Ivy in respect of that Booking.
The liability cap above shall not apply to Ivy’s liability for fraud, wilful misconduct, or any other liability which cannot lawfully be excluded or limited.
23. Insurance
The Host is responsible for maintaining suitable insurance for the Property and its use for short-term letting, including buildings insurance, contents insurance, public liability insurance and any other cover appropriate to the Property and the Host’s circumstances.
The Host must ensure that their insurer is aware of, and has accepted, the short-term letting use of the Property.
Ivy does not warrant that the Host’s existing insurance is adequate or that any loss, damage, injury, claim or liability arising from a Booking will be covered by the Host’s insurance.
24. Data Protection and Communications
The Host agrees that Ivy may process and share personal data where reasonably necessary for the purposes of marketing, booking, managing and servicing the Property, communicating with Guests, Suppliers, Third-Party Platforms, payment providers, professional advisers, insurers, local authorities, regulators or other relevant parties.
The Host must not misuse Guest personal data or contact Guests directly except where agreed by Ivy or reasonably necessary in connection with a Booking.
25. Amendments to These Terms
Ivy may update these Terms from time to time by giving notice to Hosts or by publishing updated terms on Ivy’s website or host portal.
Updated terms will apply to future Bookings and, where legally permissible, to the ongoing management of the Property.
26. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory legal rights that cannot be excluded.
27. Acceptance
By listing your Property with Ivy, making your Property available for Booking, accepting a Booking introduced by Ivy, or otherwise using Ivy’s services, you agree to and accept these Terms of Business, together with the applicable Rental Agreement, booking terms, Third-Party Platform terms and any other written terms agreed between us.