WHY LIST WITH IVY?
Experience You Can Trust
Opening up your home to guests and ensuring everything runs smoothly for both host and guest requires experience and a capable team.
We are proud to count ourselves among London’s most experienced home rental agencies, having welcomed over 50,000 guests since 2009.
Seamless Service
From managing booking enquiries to preparing your home with 5-star linen, courtesy of our in-house Ivy housekeepers, and ensuring guests enjoy a wonderful stay and leave your home in excellent condition, we provide a fully comprehensive service refined over many years.
Superlative Exposure
We ensure your home receives the best exposure possible.
We are extremely proud to have built a strong base of returning and referred guests, who today comprise more than 65% of our clients, meaning you do not need to compete with many thousands of London Airbnb hosts for every booking.
For completeness, we are also listed on every major reputable booking channel worldwide and ensure strong exposure on each.
Would You Like to Discuss Becoming an Ivy Host?
Host FAQS
General
Who are your guests?
Mostly they’re visitors to London: families and couples from the US, Canada, Australia and New Zealand. We also accommodate many corporate travellers and Londoners who have relatives visiting or are having work done in their own homes.
We’ve built a large base of happy returning clients, and we always vet our new guests, only accepting people we’d be happy to have stay in our own homes. This standard is a critical part of our service.
Who are your hosts?
They’re either Londoners who can make their home available on and off throughout the year, or people who own a second home here.
What type of homes are you looking for?
We are carefully growing our portfolio by taking on properties that are fully furnished, well-located, and available for 6 weeks or more each year.
We aim to build a relationship with our owners. Many of our current hosts have been with us since Ivy was established in 2009, and some of them have listed multiple properties with us.
How long are the stays and when do your guests book?
Stays range from five nights to six months. Most rentals are one or two weeks in length.
London is busy throughout the year, with the busiest seasons being April to September and Christmas / New Year. We do get last-minute bookings, but generally our guests book at least a few weeks or months in advance.
Are we committed to a contract with you?
No, but by listing with us, you agree to our terms of business, and by accepting a let, you agree to the terms of our rental agreement, which is between you and the guest.
Our one golden rule is that you honour your confirmed bookings. Please see “Cancellation” in our terms of business.
Do you require exclusivity?
No, you are free to list with other agents if you wish, but we’re proud to say that only a very small percentage of our hosts do this.
Day to Day
What do I need to do to prepare my home?
Much less than you think — our guests expect to move into a home, so it’s more a question of making space than moving out.
When we visit, we’ll provide comprehensive guidance on how it all works. Remember that for each stay we do the cleaning, both before and after, and provide everything from bed linen and towels to soaps and information packs for the guests.
How do we manage the property's availability between Ivy and us?
You will be given access to your own host account in our booking system, allowing you to easily and instantly update your property’s availability.
We will take bookings during the times it is advertised as being available or, if you mark dates “Enquire”, following consultation with you, at the agreed rental rate and in accordance with any booking conditions you stipulate, for example, regarding the ages of children, both of which we agree at the outset.
What happens if something goes wrong during a guest's stay?
It’s our job to be the main point of contact for anything that comes up during a stay, and we can solve most problems ourselves.
If a contractor needs to be called, we’ll arrange that ourselves, making every effort to consult you, and we will charge this either to you or the guest, depending on the nature and cause of the issue.
Guests pay a security deposit upon check-in, from which we may make deductions to address any damage or losses caused during their stay, in accordance with our rental agreement.
However, in our experience, we find prevention is far better than a cure. By vetting our guests correctly and ensuring they are adequately instructed on how things work, we avoid the majority of potential problems.
What about keys?
We require three sets of keys.
Host Testimonials
We have served hundreds of very happy hosts since we incorporated in 2009.
Please follow this link to view some of their testimonials.