During Your Stay
During Your Stay
Please observe our House Rules, which apply to all our rental properties.
Please refer to the ‘home guide’ to help orientate yourself with the home. It includes internet access and other helpful and important information. Please take a few minutes to go through this at the start of your stay, or before you arrive.
Make Yourself at Home
We want to ensure you have a great stay, and feel at home. We’ve made the beds up for you with our luxury linen, and provided towels and basic toiletries for your use. We politely ask that you don’t use any other bed linen or towels other than those set out for you on the beds and in the bathroom. If you need more, please contact us.
Feel free to use any basic kitchen condiments (salt, pepper, olive oil etc) that you find, but nothing more substantial than that (bottles of wine etc).
If you’d like a housekeeping visit during your stay, please be in touch at the start of your stay and we’ll gladly schedule this in for you.
Housekeeping visits are subject to availability and chargeable (see price list below).
Complaints / Issues
We want to ensure you have a great stay, so if anything fails to meet your expectations or doesn’t appear to be functioning as it should, please be in touch as soon as possible and we’ll do our best to address it promptly.
Internet Access Issues
If you can’t access the internet, please take these troubleshooting steps before contacting us:
1. Ensure you are connecting to the correct network with the correct password.
2. Reboot the modem by switching it off, waiting 10 seconds, the switching it back on again. Wait for the signal to be restored before trying to log on again.
If the internet access appears very slow, please check how many devices are logged onto the network simultaneously. Please bear in mind that access during the evening can be slower, since this is a popular time for streaming TV shows etc, which can overload local networks.
Standard check out time is 10.30am. If you’d like to stay later that this, please let us know with as much notice as possible and we’ll do our best to accommodate you. During busy periods, it’s unfortunately unlikely that we’ll be able to accommodate late check outs since we have very tight housekeeping schedules during these times.
Emergencies & Out of Hours Contact
Our office hours are 9am - 6pm Monday to Friday, excluding national holidays. For out of hours urgent matters, please contact [email protected] (additionally, from 9am - 6pm on weekends/national holidays, please call +44 7971 690249).
For the police, fire service or ambulance, please dial 999 directly.
During office hours, please call 020 7349 7015 or email [email protected]
Housekeeping visit £24/hour (minimum 2 hours per visit)
Single set (sheet, duvet cover, pillowcases, 1 hand towel, 1 bath towel) £20
Double/king set (sheet, duvet cover, pillowcases, 2 hand towels, 2 bath towels) £27.50
Towel set (2 bath towels, 2 hand towels) £15
Linen may only be ordered in conjunction with a housekeeping visit.
All items are subject to availability. Extras exclude transportation costs.
All prices are subject to VAT at 20%.