Covid-19 Flexible Guest Cancellation Terms

Flexible COVID Terms
Guests may cancel and receive a full refund (less 3.5% processing fee) if they are no longer able to travel due to restrictions arising between the country of departure (directly prior to their journey to the UK for their booking) ("Country of Departure") and the UK that either make it impossible to travel to the UK for their booking or will require the guest to quarantine upon arrival in the UK for a period of seven days or longer.



Guests will only be eligible for refunds according to these terms if (i) they notify Ivy of their wish to cancel 7 days or greater before their arrival date, and (ii) on the date they made their booking, the travel restriction(s) or quarantine requirement(s) cited to invoke these cancellation terms were not in place, and travel to the UK from the Country of Departure was, or was expected to be, permitted in time for the guest's booking according to the travel authorities of both the Country of Departure and the UK.





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