Terms of Business (Host)
Terms of Business (Host)
Hosts are given access to their property's online calendar upon listing with us. If the calendar is showing as 'Available' or if you authorise us to take a booking over dates marked 'Available On Request' this constitutes an offer to let the property over those dates at the agreed prevailing host rental rate and in accordance with any booking conditions relating to party size and ages of children etc. As such, please block off any dates you are not entirely sure you wish to let your property, and note that by default, your calendar will show as available. If you are unable to make changes to your calendar for whatever reason, please email or call any member of the Ivy team immediately and we will do it for you.
As soon as a tenant has paid the applicable booking deposit in respect of a rental, a binding contract is formed between host and guest (see "Rental Agreement" below).
Cancellation by Host
All amounts paid by guests in respect of a booking are non-refundable. Since the guest is committed financially once they have paid a booking deposit to us, from that moment you are also committed to letting your property on the terms of our Rental Agreement. We will advise you via email, phone (call or SMS message) as soon as the let is confirmed (ie once the booking deposit has been paid). If, after such notification (i) you advise us for any reason that you are no longer able to proceed with the let in question; or (ii) your property is not, or ceases to be, habitable (at our determination), you agree to pay to us a fee (maximum £1000 plus VAT) to compensate the relevant guest, meet any relocation costs resulting from the cancellation, compensate us for loss of commission and meet any servicing costs which may have been incurred by us. In the event that you wish to cancel a booking and the guest agrees to such cancellation without being relocated, you agree to meet a standard cancellation fee of £250 (+VAT) per booking. Such fees are payable with 14 days of your notifying us of the cancellation of the booking.
Cancellation by Guest
Guests are allowed to cancel their booking within 24 hours of making it. Subject to the foregoing and unless we can re-let the property, all amounts paid in respect of their booking are non-refundable and hosts will receive the agreed host rental fee in the event of a guest cancellation (or portion thereof in the event that the guests have not paid the total of their rental fee at the time they cancel), provided that they make the property available for us to endeavour to re-let it over the relevant dates. To the extent we are able to do so, we will refund the cancelling guest on a pro-rata basis.
Works & Maintenance
You agree to let us know immediately should you become aware (and make reasonable enquiries where appropriate) of there being any planned or ongoing works or maintenance which may affect the quality of a guest's forthcoming let. Depending on the severity of such works or maintenance, we reserve the right to offer compensation to the guests for any resulting disturbance, or, if necessary, to relocate them if, at our discretion, it would not be reasonable to expect the guest to stay in property.
It is the owner's responsibility to ensure the basic functioning of appliances, toilets, showers, locks, TVs and internet modems etc. Where problems arise in relation to the foregoing, we will always to our best to resolve them ourselves promptly, however if this is not possible, we reserve the right to charge you for our time once we have expended all reasonable time and effort to rectify the problem. Wherever we feel this may become necessary, we will warn you in advance to give you the opportunity to have the problem handled by a third party.
For lets of 2 weeks duration or less, we will wire you net rental proceeds on the first business Friday following the end of the let.
For lets longer than 2 weeks, we'll be happy to wire you net rental proceeds in instalments as agreed between you and us.
In respect of each let, you agree (along with the guest in each case) to be bound by the terms of the Rental Agreement.
Authorities & Consents, Gas Safety Certificates
It is the sole responsibility of the owners to:
- ensure that they have all the authorities, licences, certificates and consents as required by law to let their property; and
- to obtain a gas safety certificate in respect of gas appliances, as required by the Gas Safety (Installation and Use) Regulations 1998.
The landlord agrees to pay to us a fee of 30% of rental amounts in respect of all lettings with tenants introduced by us, regardless of whether or not we provide any services in respect of such letting beyond tenant introduction.
Whilst we are committed to strictly vetting all prospective tenants, the landlord agrees that Ivy Lettings Limited, its officers and employees shall not be liable for any loss, injury or damage suffered in connection with any lettings with tenants introduced by us.
By accepting or having accepted and/or entering or having entered into property rentals arranged by us as agents, you are deemed to agree to and accept the above terms, and to those set out in the Rental Agreement as described and referred to above.